Basic Services
- Power cycling equipment
- Console access
- Cable management
- Indicator light checks
- Physical equipment inspection
Advanced Services
- Rack and stack installations
- Cable runs and cross connects
- Equipment replacement
- OS installations
- Hardware troubleshooting
Availability
- 24/7/365 availability
- Remote hands blocks: 5 hours/month or 10 hours/month
- One-off tickets available
- SLA: 4-hour response time standard, 1-hour available
