FAQ

New to colocation? Here are some of our most frequently asked questions to help you get started.

Datacenter

Do you charge for power overages?

We provision power at the breaker based on the customer's committed amperage. If a customer exceeds that capacity, the breaker will trip.

What are the dimensions of your cabinets?

Cabinet sizes vary by room but typically are standard 19" racks that are 42U high and 36 inches deep.

Are you carrier neutral?

While we do sell an IP transit product, you are free to use any provider you choose.

Do you have hot and cold aisles?

Yes. Our facility is based on a traditional raised floor design with hot and cold aisle separation.

Do you offer remote hands?

Yes, learn more about what we offer on our Remote Hands page.

Do you give tours?

Of course! Fill out the form on the contact page and someone will contact you to make arrangements.

Connectivity

Do you have diverse fiber entries?

Yes. There are 6 fiber entry points to our DC.

Do you charge for cross connects?

Every cabinet includes 12 cross connects free of charge. Additional cross connects are a $100 non-recurring charge.

What fiber and connectors are provided to the MMR?

Single mode with LC connectors.

Do you offer copper handoffs?

All of our infrastructure is single mode fiber. If you need copper we would suggest using a media converter.

Peering

What is peering?

Peering is when two networks agree to connect directly to each other for the purpose of exchanging their routes and the routes of their customers.

What is "Settlement Free" Peering?

Settlement free peering is a peering agreement in which neither party pays the other for traffic.